Customer service for Shopify dropshippersThe complete customer service tool for Shopify dropshipping stores
Every courier email,
turned into a happy customer.
Dropshipify is a complete customer service tool for dropshipping Shopify stores. It brings your customers’ emails and your couriers’ notices together, matches them to the right order, and drafts the update your customer needs — in their language, from the right store.
- No credit card
- 90+ couriers
- 20+ languages
Understands emails from 90+ couriers
From national posts to last-mile local couriers, in 20+ languages — and more added all the time.
Royal Mail
Yodel
Chronopost
DHL
FedEx
Australia Post
Correos
CTT
Swiss Post
Packeta
Sameday
Česká pošta
ACS
CouriersPlease
Ninja Van
OnTrac
An Post
Intelcom
AEX
Pošta Crne Gore
Poczta Polska
Poșta Română
NZ Couriers
Zásilkovna
- PParcelforce
DPD
Mondial Relay
Deutsche Post
TNT
NZ Post
SEUR
Poste Italiane
PostNord
Cainiao
FAN Courier
iMile
ELTA- SSendle
GOFO
Amazon Shipping
Overseas Express
CTT Express- IInstabox
Team Global Express
Magyar Posta
YunExpress
CourierPost
Evri
La Poste
Relais Colis
GLS
USPS
PostNL
MRW
BRT
Posti
Express One
Cargus
UniUni
Speedex
Aramex
Yanwen
Helthjem
Gaash
Micro Express
MailAmericas
Bring
Slovenská pošta
4PX
LaserShip
Hermes
Colissimo
Colis Privé
UPS
Canada Post
bpost
Nacex
SDA
InPost
Foxpost
PPL
BOX NOW
StarTrack
J&T Express
Veho
Ecoscooting
HFD
Latvijas Pasts
Omniva
Posten Norge
Cyprus Post
SF Express- DLDPD Local
How it works
From courier email to customer update — in seconds
No more copying tracking numbers between tabs. The busywork happens on its own; you just approve.
- 1
A courier email arrives
Delivered, out for delivery, ready for pickup, delivery options — in any of 20+ languages.
DHL
Ihre Sendung wurde zugestellt
- 2
Matched to the order
By tracking number, across all your stores — the customer, the order and the shipment, together.
Order #2416 · Store B
Emma Schulz · JJD00049…
- 3
Written in their language
From your own templates, in the customer’s language — never the courier’s or supplier’s words.
HalloBonjourHolaCiaoHejΓεια σας - 4
Sent from the right store
One click to approve — or let routine updates send themselves from that store’s own address.
From: support@storeb.com
Sent ✓ Proof of delivery attached
Features
Everything a dropshipping support team does all day
Less copy-pasting tracking numbers. More happy customers.
One inbox for all your stores
Customer emails, courier notices and store mail from every store and mailbox — sorted into tickets and store emails, unread first.
One inbox
Proof of delivery, forwarded
The courier’s photos and links reach your customer under neutral names.
Your customers’ language
Customers answered in their own language; courier emails understood in 20+.
Supplier-safe by design
Supplier and marketplace names never reach your customers — every message is checked before it can be sent.
Automations and auto-send
Routine updates go out on their own; anything unusual waits for you.
Spam, labels and the rest of the mail
Reviews, payouts, newsletters and Shopify notices are labelled and kept out of the way — spam is filtered and senders can be blocked in one click.
Multi-store
Run every store from one place — without mixing them up
Courier notices for all your stores can share one shipments address. Dropshipify works out which store each order belongs to, and every reply goes out under that store’s own name, signature and support address.
- Each store keeps its own name, website and signature
- One shipments mailbox for every store’s courier emails
- Replies always leave from the right support address
- Your team, your roles — invite people in seconds
Pricing
Simple pricing that grows with you
Every plan starts with a 14-day free trial of Growth. No credit card needed.
Starter
For one store getting organised.
$29 / month
- 1 store
- 2 mailboxes
- 2 team seats
- 1,500 emails / mo
- Shared inbox: tickets and store emails
- Order, tracking and customer lookup
- Courier emails matched to orders
- Customer notification drafts
- Templates and canned replies
Growth
For growing brands with a team.
$79 / month
- 3 stores
- 6 mailboxes
- 5 team seats
- 6,000 emails / mo
- Everything in Starter
- Automations and auto-send notifications
- Templates in 14 languages
- Proof of delivery forwarding
- Spam filtering and labels
Pro
For multi-store operators.
$179 / month
- 10 stores
- Unlimited mailboxes
- 15 team seats
- 25,000 emails / mo
- Everything in Growth
- AI reply drafts and translation
- Data export
- Priority support
Prices in USD, excluding tax. Change or cancel your plan any time.
FAQ
Questions, answered
Does it work with more than one store?+
Yes — that is what it is built for. Connect as many stores as your plan allows; they share one inbox, and each store answers from its own support address with its own name and signature.
Do I need to change my email provider?+
No. Connect the mailboxes you already have (any provider with IMAP/SMTP, such as cPanel hosting). A shipments address that collects courier emails for all stores works too.
Will my customers ever see my supplier?+
No. Customer updates are written from your own templates, never copied from courier or supplier emails, and every message is checked for supplier and marketplace names before it can be sent.
Which couriers are supported?+
Courier emails are recognised from more than 90 carriers and postal services across Europe, North America and Australia, in 20+ languages — and you can add your own.
Is my data safe?+
Store and mailbox credentials are encrypted and never shown again after saving. Each account’s data is kept separate from every other customer’s.
What happens after the trial?+
After 14 days, pick a plan to keep going. If you don’t, your account is paused — nothing is deleted.
Give your customers answers before they ask.
Connect your first store in minutes. Free for 14 days — no credit card.
Start free trial